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My carkit is not working.
Please check if your cigarette lighter adapter is connected well: if connected well, the lights of this adapter will light green. Please also check if the lights on your carkit itself are lighted yellow. This means that your carkit is ready to work.
My carkit was working perfectly for a long time. Suddenly the sound quality is not the same anymore. What can I do?
When the sound quality is not the same anymore after some time of use, or if your mobile phone indicates "accessory not supported", there might be some dirty contacts between the carkit and the mobile phone. Since the connection system of the mobile phone to the mr Handsfree connector is very fragile and doesn’t accept any dirt or dust, we recommend you to clean the connection points of your mobile phone and your carkit regularly. Please use a fine earstick dipped in ethyl-alcohol (use of some other liquid could damage your mobile phone).
Is it important where I place my microphone?
For optimum performance, the microphone should be located at least 40-50 cm from the drivers’ mouth. Make sure that the microphone is directed towards the driver. Never place the microphone too close to the carkit unit. Experience has shown that the best location is near the rearview mirror or to the left of the sun visor.
I am having a telephone conversation, but the person on the other end of the line does not hear me.
The microphone might be disconnected. Please check the connection of the microphone to the carkit. If the microphone is not disconnected, the microphone’s cord might be damaged and it is recommended to apply to a service center.
Can I install my carkit so that it mutes the car radio during a telephone conversation?
Your carkit pro is only suitable for plug & drive connection, not for a built-in installation. Only built-in carkits that are connected to your car radio will support the mute function of your car radio.
How can I find out whether the Carkit pro is compatible with my mobile phone?
Please check the corresponding list with compatible mobile phones on this website. If your mobile phone type is indicated in this list, there is a mr Handsfree connector available for your specific type of mobile phone.
I have bought a new mobile phone. Can I keep using my carkit?
Please check the corresponding list with compatible mobile phones on this website. If your new mobile phone is indicated in this list, there is a mr Handsfree connector available for your specific type of mobile phone. You can order the corresponding connector via our online shop.
What is the best procedure for connecting the connector and the mobile phone to the carkit?
To obtain the best mr Handsfree sound quality it is important to follow the following steps: Start the engine of your car --> Plug the carkit in the cigarette lighter --> Click your connector in the carkit --> Connect the connector and your mobile phone (the phone has to be turned on!). This means that the connection of your mobile phone should always be the last step of complete installation. If the mobile phone is connected to the carkit before the carkit is powered on, the sound quality might not be perfect and you might hear a disturbing noise.
Is it important if my mobile phone is in on or off position when I connect it to my carkit?
Yes, to obtain the best functioning, we advice to have your mobile phone in ON position when you connect it to the carkit.
My mobile phone does not charge.
Please check the corresponding list with compatible mobile phones on this website. The connectors followed by * do not have a charging function, so your phone will not be charged.
Why doesn't my mobile phone answer a call automatically?
Your mobile phone will only answer a call automatically when this function is supported and activated by your mobile phone.
Why does my connector have two cords with different plugs?
One cord transmits the audio signal and needs to be plugged into the headset connection point. The other cord is used for charging the battery and needs to be plugged into the charging connection point. Please always plug in the two cords when using the carkit.
The connector only has one plug and I do not know where I have to plug it in.
This is probably the audio plug and it needs to be plugged into the headset connection point of the mobile phone. This headset connection point is often covered by a rubber cover and located on the side of the phone.
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